We win high marks from the industry – and our patients
As a high-quality rural, Critical Access Hospital, it gives us great satisfaction to know that we provide critically needed healthcare close to home. And, we are proud that we rank highly with two organizations that measure hospital quality. Press Ganey partners with healthcare organizations to support and measure quality care and patient satisfaction.
The Joint Commission on Accreditation of Healthcare Organizations is an independent, not-for-profit organization that accredits and certifies nearly 21,000 healthcare organizations and programs, and measures patient safety and performance. Accreditation means that Memorial Hospital has demonstrated compliance with organizational, patient care and safety standards.
Memorial Hospital has set standards to continuously improve performance, provide the highest quality of patient care and to ensure our patients are treated in a safe environment. In response, the Administration and Board of Directors have invited JCAHO to conduct a full survey of Memorial Hospital.
Memorial Hospital, in conjunction with the Joint Commission, views the survey process as part of our efforts to provide the highest standard of care, and not a one-time “inspection” of compliance. We use this opportunity to have key processes validated and welcome recommendations for improvement. We also initiate proactive steps for performance improvement.
Medicare also collects and compares information from hospitals. Memorial Hospital’s Medicare scores are available here. Memorial Hospital Medicare Scores
But we are perhaps even more proud of the positive outcomes of the patients we care for. Providing high-quality and compassionate care to our patients is why we come to work each day. Our facility is more than a building. It is a pledge to our patients and our community. We promise to use these resources wisely as we provide the highest level of healthcare.
This is our commitment to you:
- Respect for the rights of patients to privacy
- The use of highly advanced technology in diagnosis and treatment
- A qualified, well trained staff of professionals in every department
- Efficiency and effectiveness in hospital procedures and level of care
- Quality healthcare at the most affordable price
Whether you are a patient, the family member of a patient, an employee or future employee, we want you to experience the TLC culture of Memorial Hospital – Trusting, Loving, Caring. Thank you for visiting our website. Please refer to the “Contact Us” section if you have any questions.
Have a concern?
If you have a concern or complaint about patient care or safety, we encourage you to contact the department manager. When the person initially contacted cannot respond promptly to a complaint or does not respond to the concerned party’s satisfaction, the Quality Director is available at 217-357-8520. We will work in partnership with the department manager to resolve the patient/visitor problem/complaint promptly. If you do not feel like your concern can be resolved through the hospital, please contact the Joint Commission’s Office of Quality Monitoring directly to report any concerns or register complaints. You may call 1-800-994-6610