Memorial Hospital in Carthage, Illinois, has again been recognized as a 5-star hospital for patient satisfaction by the Centers for Medicare and Medicaid Services (CMS) for the third year in a row.
This achievement was recently highlighted at the Custom Learning Systems (CLS) and ICAHN (Illinois Critical Access Hospital Network) Conferences. The ranking system ranks five stars at the top of the ranking, whereas one star is the lowest. This rating is based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores collected in 2021. Of the 3,478 hospitals rated, Memorial Hospital is one of only 263 hospitals to achieve a five-star patient experience rating. This equates to ranking in the top 8% of hospitals nationwide.
Raigan Brown, Chief Nursing Officer (CNO) at Memorial Hospital, states, “Our team is committed to providing quality care. To be named a five-star hospital is a tremendous honor, but for our team to achieve this honor for three consecutive years is phenomenal! It also defines the passion and dedication that our team has when taking care of our patients. We will continue to strive for excellence in order to provide the best outcomes for all who walk through our doors.”
