Memorial Hospital is proud to announce that they were the recipients of seventeen breakthrough awards at this past year’s annual Custom Learning Systems (CLS) HealthCare Service Excellence Conference. The CLS Conference was held at Rosen Shingle Creek in Orlando, Florida.
These awards are based on patient experience in HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems), ED CAHPS (Emergency Department Consumer Assessment of Providers and Systems), and CG CAHPS (Clinician and Group Consumer Assessment of Providers and Systems). Each category is then broken down again into emerald, ruby, and diamond status. Receiving an emerald award means that the patient experience was greater than the comparative database average. Receiving a ruby award means that the patient experience was at least five percentage points higher than the comparative top box score, and receiving a diamond award means that the patient experience was at least ten percentage points higher than the comparative top box score.
For the HCAHPS section, Memorial Hospital received three emerald awards, five ruby awards, and one diamond award. The emerald awards received were for: Communication with Doctors, Discharge Information, and Recommend the Hospital. The ruby awards received were for: Communication with Nurses, the Response of Hospital staff, Communication about Medicines, Clean Hospital Environment, and Rate Hospital (9-10). The diamond award in the HCAHPS section was for Quiet Hospital Environment.
For the ED CAHPS section, Memorial Hospital received one emerald award, one ruby award, and two diamond awards. The emerald award received was for Nurses Treat with Courtesy/Respect. The ruby award received was for rating ER care 0-10. The diamond awards received were for: Getting Timely Care Domain Performance, and Care within 30 minutes of Getting to ED.
For the CG CAHPS section, Memorial Hospital received three emerald awards and one ruby award. The emerald awards received were for: Recommending our Providers, Provider Explanation, and Access to Care. The ruby award received was for Care Coordination.
Memorial Hospital is proud to have been recognized for its achievements and hard work in several categories and is looking forward to continuing to serve you, your friends, and your family for many years in the future.
Pictured: Left to right – Brian Lee, CEO of Custom Learning Systems; Memorial Hospital staff including Ada Bair, CEO; Victoria Popela, DO; Raigan Brown, CNO; Heidi Jones, Lab Tech; Brad Culpepper, Director of Hospitality; Taylor Smith, RN; Beth Martin, RN; Nat Hall, CHRO; Emily Laws, Memorial Medical Clinics Manager; Theresa Klossing, Release of Information officer; Val Bostic, Director of Patient Experience; Jimmie Calhoun, Lead Culinarian at Hancock County Senior & Childcare Services.