At Memorial Hospital and Memorial Medical Clinics, we strive to provide the highest quality care to our patients. One vital way we achieve this is by listening to your feedback. When you complete a survey after visiting one of our clinics or being discharged from our Inpatient Services or Emergency Department, you play a crucial role in helping us enhance our services.
Why Are Surveys Important?
We use Press Ganey surveys to gather valuable insights into patient experiences. These surveys allow us to:
- Understand Patient Needs: Detailed feedback helps us identify areas for improvement in staff interactions, communication, and overall satisfaction.
- Drive Quality Improvement: We can implement targeted strategies to enhance care by analyzing trends and patient feedback.
- Focus on Patient-Centered Care: Your voice matters. These surveys prioritize your perspective, enabling us to make care more patient-focused.
- Strengthen Our Reputation: Publicly reported scores provide transparency and can influence patient decisions when choosing a healthcare provider.
- Meet Regulatory Standards: Survey feedback helps us comply with healthcare regulations and reporting requirements, ensuring we deliver safe and effective care.
How We Use Your Feedback
At Memorial Hospital, your feedback helps us make meaningful changes, such as:
- Patient Comfort: Adjusting lab draw times to allow patients more rest.
- Enhanced Education: Improving discharge instructions and medication management guidance.
- Data-Driven Excellence: Comparing our performance with other facilities to continually elevate our care quality.
At Memorial Medical Clinics, patient feedback has directly led to improvements such as:
- Faster Test Results: Enhancing communication to deliver test results more efficiently.
- Improved Access: Streamlining our after-hours call process and implementing same-day appointment scheduling.
Your Role in Shaping Healthcare
By completing a Press Ganey survey, you’re helping us improve and contribute to future patients’ healthcare decisions. Your feedback empowers us to provide better care, strengthen our services, and ensure we meet your needs.
Thank you for helping us to create a better healthcare experience.
Additional Information
For more information about Press Ganey click here
To see our rating with CMS click here