Memorial Hospital is proud to announce that they were the recipient of thirty two breakthrough awards and was honored for achieving a 5-star rating with the Centers for Medicaid & Medicare Services (CMS) for patient satisfaction for the sixth year in a row and third year in a row with the National Rural Rating System (NRRS). These awards were given at the 2025 annual Custom Learning Systems (CLS) HealthCare Service Excellence Conference held at the Galveston Island Convention Center in Galveston, Texas.
These awards are based on patient experience survey scores for HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems), ED CAHPS (Emergency Department Consumer Assessment of Providers and Systems), and CG CAHPS (Clinician and Group Consumer Assessment of Providers Systems). These surveys are sent to Memorial patients after receiving care.
For the HCAHPS section, Memorial Hospital received thirteen awards of excellence for achieving survey scores higher than the national averages in the areas of Hospital Environment-Quiet, Communication about Medicines, Communication with nurses, Response of Hospital Staff, Hospital Environment – Clean, Care Coordination, Rate Hospital (9-10), Recommend the Hospital, and Communication with Doctors.
For the ED CAHPS section, Memorial Hospital received seven awards of excellence for achieving scores higher than the national averages in the following areas: Getting Timely Care, Rate ER Care, Recommend the ER, Doctors and Nurses Communication, Communication about Medications, Communication about Follow-Up, and Additional Rating Question.
For the CG CAHPS section, Memorial Medical Clinics received 12 awards: Access Overall, Care Provider Overall, Overall Assessment Overall, Access to Care 3 Month, Care Coordination, Access Overall, Care Provider Overall, Physician Communication Quality, and Office Staff Quality.
Memorial Hospital is proud to have been recognized for its achievements and hard work in several categories and looks forward to serving you, your friends, and your family for many years to come.
Pictured: Memorial Hospital and Hancock County Senior & Childcare Services staff at the annual HealthCare Service Excellence Conference in Galveston, Texas
Back row left to right: Will Stuflick, Tonya Dooley, Mary Lou Sadler, David Zanolla
Front row left to right: Olivia Clark, Ada Bair, Hunter Biondolino, Dina Schaller, Theresa Klossing, Kristy Wisslead, Tasha Koehler, Jordan Cary, Alex Wittler, and Dee Scott
