Memorial Hospital and Memorial Medical Clinics want to reassure patients and community members that we remain in-network with UnitedHealthcare despite a recent mailing error.
Earlier this month, UnitedHealthcare (UHC) issued letters to some members incorrectly stating that Memorial Hospital and Memorial Medical Clinics would no longer be part of UHC’s provider network as of May 1, 2025. These letters were sent in error. UHC has since acknowledged the mistake and has mailed a rescinded letter to correct the misinformation.
“We understand that this notice caused concern for many of our patients and their families,” said Rena Willey, Executive Director of Revenue Cycle. “We are pleased to confirm that Memorial Hospital and Memorial Medical Clinics continue to be in-network with UnitedHealthcare. Our patients can continue receiving care without interruption.”
Patients who have questions or need further clarification are encouraged to call 217-357-8696. Memorial staff are available to assist with insurance-related questions and provide peace of mind regarding coverage and access to care.
Memorial remains committed to delivering high-quality, accessible care to all patients. We appreciate the community’s patience and understanding as this issue is resolved.
