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Memorial Hospital & Hancock County Senior Services Employee of the Month

October 2015 Employee of the Month Shelley Smith
We have gotten to know Shelley Smith better since she took over the “runner” position. She is always very cheerful, upbeat and can put a smile on your face. Shelley takes her job very seriously and is always looking for opportunities to improve. In the short time she has been the “runner”, she had made several suggestions that has improved and secured communications and deliveries between some of the departments. Shelley has willingly adapted to making an additional stop or trip when needed. Her flexibility within her position and her ability to recognize the needs of the organization makes her a welcomed and valued employee. Shelley is definitely a person we want on the Memorial Hospital team!!!! Shelley comes into the department every day with a great personality and positive attitude that makes us all smile. She never seems to have a bad day, even though her day is no doubt as complicated as everyone else’s, she never lets you see that. No task is too much to ask; she just gladly takes it on and gets it done. She gives great customer service and nothing less. Shelley has a lot of interaction with fiscal, but also all other departments within the organization. We count on the runner to get everything to and from and never question how much it takes to do it with all the stops in between. She has on numerous occasions gone above and beyond including recently learning materials management position and fills in for Sherri when necessary. This is just one more thing that she has willingly taken on with a great attitude.

Memorial Hospital & Hancock County Senior Services Employee of the Month

September Employee of the Month Kris Knoke
Kris Knoke exhibits outstanding dedication to the patients and employees of our hospital. Kris is definitely a patient advocate, always putting her patient’s needs above her own. It is not unusual for her to miss lunch and she definitely takes no breaks because she is at the bedside, doing what she loves to do. She always maintains a positive attitude despite the many changes that occur within our processes. I receive many positive comments on the care she provides. She has taken on teaching CPR on a monthly basis for our organization as well as additional classes within the community. Most recently, Kris has agreed to provide relief coverage for Nancy Huls one day a week providing case management. Kris is always up for the challenge of new things. She has been a valuable asset to our senior services, providing the necessary RN assessments for our residents of Hickory Grove and Maple Grove. She has also been instrumental in preparing for the various surveys that have occurred at both organizations. Kris is someone I wish I could clone because of her “positive, can do attitude”.

Memorial Hospital & Hancock County Senior Services Employee of the Month

January 2015 Employee of the Month Heather Rankin
Heather is a Patient Access Coordinator. She has consistently observed the Standards of Behavior as she serves our patients and their families. She communicates with our volunteers and interacts with co-workers in the many facets of her position. She attended training and passed the examination to be a Counselor for the Marketplace Insurance Program, also known as Obamacare. She has recently been training for three other positions at the hospital: Inpatient Unit Secretary, Pre-certification, and Charge Capture. Heather is always willing to trade shifts or work extra hours as needed. During Patient Access week, she has organized activities and supplied treats for hospital employees. Once she drove to Keokuk to pick up pastries for her co-workers on her day off, part of the celebration of Patient Access week. We can always count on Heather to do an excellent job and assist us with ours whenever asked.

Memorial Hospital & Hancock County Senior Services Employee of the Month

February 2015 Employee of the Month Michael Smith
Michael is a custodian working in the Environmental Services Department. Since his arrival, Michael has done nothing but show an eagerness to learn and willingness to cover multiple shifts and/or multiple locations. Michael goes about his work with a smile on his face and a kind word to all he comes in contact with. Michael demonstrates all of the standards of behavior; especially when it comes to teamwork, accountability, respect, ownership, and attitude. Many positive comments have been received about Michael’s work, his work ethic, and the cleanliness that is maintained at a very old building. Michael is also known to be helpful to other departments as well as to assist with projects, whenever possible, demonstrating his desire to be a hospital team player.

Memorial Hospital & Hancock County Senior Services Employee of the Month

April 2015 Employee of the Month Pam Schmitz
Pam is great with customer service skills. She is a team player. She assists with training of new employees. Pam is always willing to work in other areas even if it means traveling extra miles. Pam goes above and beyond in supporting IRCCO her efforts make a huge impact. Pam always goes out of her way to make a patient feel good. Pam is a great model of our standards of behavior.

Memorial Hospital & Hancock County Senior Services Employee of the Month

May 2015 Employee of the Month Tracy Stambaugh
“Yes, we can do that.” Tracy’s Motto. Tracy Stambaugh has the most amazing self-confidence and “can do” attitude. I am very pleased with the example she sets for staff in attendance and commitment to the facility. So many times she has said, “We can try that. If it doesn’t work, we will know differently the next time”. Her leadership skills have improved beyond my expectations. She is a firm yet fair with the staff. I believe they respect her and follow her willingly into any project that comes up. This last week I was present when she referred to the staff as “Super Women” in getting things pulled together for the volunteer luncheon. It is this kind of attitude that makes me believe she is an excellent choice to lead the department. Tracy is so dependable and has changed her own plans to work with other employees so they can enjoy a special family event. She has accepted additional responsibilities within the department and done very well in controlling food costs through judicious use of supplies and ordering. Her verbal communication skills are very good, giving clear and concise directions to staff, not only during their orientation and training but after when new situations may come up. I have never questioned her decisions in my absence. She is thoughtful and has handled every situation just as I would have if not better. She is an excellent example of what an employee of the month should be.

Memorial Hospital & Hancock County Senior Services Employee of the Month

June 2015 Employee of the Month Mark Kennedy
“Above and Beyond” is exactly the way I would describe this nominee. I have been fortunate to work with Mark and personally witness his dedication to our health system and clinic. We are instructed upon hire that we should strive to work “as a team”. I can say without hesitation that his ability to work independently and as a team player is always geared to make things happen! When he works at Nauvoo as a fill in nurse on many occasions, he has offered, after the runner has picked up labs, to allow other labs to be drawn if patients need and offers to take them to our hospital lab without pay. There are numerous ways he has assisted at the Nauvoo clinic as we are building the patient base, to help in any way, even if just making a phone call to do what it takes to help! Mark also gets involved and volunteers in many outside events, such as parades, focus on the farmer, senior health & fitness day, and he volunteers to help at the Nauvoo senior center. Mark is also on the Nauvoo fire department.

Memorial Hospital & Hancock County Senior Services Employee of the Month

August 2015 Employee of the Month Nornil Villaflores
Nornil’s behavior, personal characteristics and traits define her as a true “spark plug”. Nornil’s upbeat demeanor and can do attitude has been observed by all she works with. She has taken on many projects and completed them in a timely and professional manner with very little direction. She truly uses her discretionary effort to assist others and do what is necessary for the good of the organization. Nornil is an example of an engaged employee. She is a team player as the saying goes. She brings energy to her work and is always willing to go the extra mile. Nornil truly is worthy of being employee of the month.

Memorial Hospital & Hancock County Senior Services Employee of the Month

November 2014 Employee of the Month Anna Frakes
Nestled in our nursing department of Memorial Hospital, Anna Frakes is one of our man y nurses that stands out as a positive role model, key player and team mate. Day in and day out she comes to work with a smile on her face, positive caring attitude and a drive to care for others. When our schedules require flexibility with our ever-changing census, she is very willing to make changes and is dependable. Anna has blossomed as a nurse within our healthcare system as she has gained experience by working inpatient and ER, attended the SOAR’s RN training, which was a yearlong commitment, and is currently going back to school to obtain another degree. She has also assisted in abstracting quality data for our dashboards and to meet our requirements for phase 2 MBQIP. We are truly blessed to have her work here.

Memorial Hospital & Hancock County Senior Services Employee of the Month

July 2015 Employee of the Month Trisha Getz
Trisha is a surgery RN that scrubs, from day one she was a dream to train, so interested and eager to learn. She is a breath of fresh air, always has a smile on her face and is always willing to lend a helping hand. Everyday Trish not only fulfills her role as a scrub, she goes above and beyond. She has been known to go around and ask coworkers in the department if there is anything she can do to help; there is nothing she will not do. Trish is an absolute dream to take call with, willing to switch and cover whatever, whenever. Her moto is, “I don’t want you to miss out on time with your kids” Trisha’s kindness, compassion and drive is an example of how an employee should be.