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Hickory Grove
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Memorial Hospital & Hancock County Senior Services Employee of the Month

August 2014 Employee of the Month Roberta Wilson
Roberta can easily be classified as “Commander in Chief” of the daily functions at the Inpatient Desk. She has adapted to the ever changing processes as we move towards further implementation of the electronic medical record and meaningful use. She has adjusted to these changes with a positive attitude, and has most recently taken on additional registration work. Roberta continues to coordinate all the inpatient functions ensuring we have adequate supplies and packets in place. She serves as a resource to all departments, physicians, patients, and visitors with a smile on her face. She recently went above and beyond honoring Dina Schaller and Syndi Horn for their roles in the employee capital campaign, presenting them each a beautiful handmade quilt.

Memorial Hospital & Hancock County Senior Services Employee of the Month

July 2014 Employee of the Month Connie Wright
Through the coaching plan Connie has showed much improvement, and she is always available to the staff and residents for questions, even off the clock. She has flexed her hours and shifts numerous times to accommodate Hickory Grove’s needs. She not only gives great instruction, but also good explanation. Connie takes time to learn about coworkers and families to establish the best form of communication, and she is also a great supporter of community presence. She attends Continuing Education classes on her own time and sometimes at her own expense. Connie is definitely an engaged owner at Hickory Grove, she is not a renter!

Memorial Hospital & Hancock County Senior Services Employee of the Month

June 2014 Employee of the Month Valerie Bostic
Val goes above and beyond in her receptionist role. She has moved from her location at Bowen to assist with educational training on a brand new receptionist team. She is working with providers/clinical team to develop front end protocols for Midwest so that we can function more cohesively as a group. She has owned the front end processes and is working collaboratively with the team to develop good front end processes and identify weak points. Not only has she trained brand new staff but assisted in training interns at a very challenging time for the clinic. Praise from other organizations about Val has been “Valerie is an exemplary employee”. There is no one better to train new employees. Val makes each and every person feel important and that is worth a lot! Val helps everyone that is in need. She never complains. Patients love and respect her. Patients know when they call that she will take care of whatever need they have and get the job done in a timely manner. Valerie has a great personality and is great to work with. She is greatly appreciated.

Memorial Hospital & Hancock County Senior Services Employee of the Month

May 2014 Employee of the Month Geri Bavery
Geri always has a kind and giving attitude; she is always available, and has been by the phone at all times to answer any of our questions. Geri stays late to help out in stressful situations and helps her fellow employees by coming in on her days off, as well as nights off, to lend a helping hand. God knew what he was doing when he gave Geri her abilities. Geri is a blessing to work with no matter what department she’s working in; she is a great nurse and a wonderful example to follow! We have yet to see her without a smile, a caring attitude, or an encouraging word. She goes above and beyond whenever we need extra help with deliveries in the middle of the night or on her days off. She never complains about having to come in to help or stay an extra 6 hours. We have never seen Geri get upset or mad about anything. She is a very dedicated, caring, and compassionate nurse, and definitely an asset to our OB department and organization! She is one of a kind!

Memorial Hospital & Hancock County Senior Services Employee of the Month

April 2014 Employee of the Month Serena Boedewig
Serena is a great employee. In addition to meeting standards of behavior Serena always goes out of her way to make meal time creative and fun. For April Fool’s Day she served “Jell-O” soda as a trick! She’s brought in her own artwork and recipes to share with everyone. She’s also been caught several times helping out the universal workers with serving meals. She also assists folks in the dining room. She’s volunteered many hours to take photos at our groundbreaking ceremonies and make photo collages for display.

Memorial Hospital & Hancock County Senior Services Employee of the Month

December 2014 Employee of the Month Sharon Banner
Sharon is a constant in the demonstration of the Standards of Behavior. She is a role model for all employees and works closely with other employees to make sure they understand insurance and the precertification process. There are many nights when Sharon will stay late or leave then come back to make sure a precertification is complete so that the facility does not lose reimbursement or accrue a penalty for a missed precertification. Additionally, Sharon is always prepared with great suggestions for process improvement and works to make the facility run as efficient and smooth as possible. Sharon goes above and beyond in bringing our staff together as a family. She has planned many employee functions for Pt. Access and Medical Records that include fun weekend getaways for staff in the dept., the Christmas Cookie exchange that we have every year, and birthday recognition for staff within our area. If we could just clone Sharon, we would all have the best employees who demonstrate how a fully engaged employee behaves and she does this with little or no fanfare or need for recognition!!

Memorial Hospital & Hancock County Senior Services Employee of the Month

January 2015 Employee of the Month Heather Rankin
Heather is a Patient Access Coordinator. She has consistently observed the Standards of Behavior as she serves our patients and their families. She communicates with our volunteers and interacts with co-workers in the many facets of her position. She attended training and passed the examination to be a Counselor for the Marketplace Insurance Program, also known as Obamacare. She has recently been training for three other positions at the hospital: Inpatient Unit Secretary, Pre-certification, and Charge Capture. Heather is always willing to trade shifts or work extra hours as needed. During Patient Access week, she has organized activities and supplied treats for hospital employees. Once she drove to Keokuk to pick up pastries for her co-workers on her day off, part of the celebration of Patient Access week. We can always count on Heather to do an excellent job and assist us with ours whenever asked.

Memorial Hospital & Hancock County Senior Services Employee of the Month

February 2015 Employee of the Month Michael Smith
Michael is a custodian working in the Environmental Services Department. Since his arrival, Michael has done nothing but show an eagerness to learn and willingness to cover multiple shifts and/or multiple locations. Michael goes about his work with a smile on his face and a kind word to all he comes in contact with. Michael demonstrates all of the standards of behavior; especially when it comes to teamwork, accountability, respect, ownership, and attitude. Many positive comments have been received about Michael’s work, his work ethic, and the cleanliness that is maintained at a very old building. Michael is also known to be helpful to other departments as well as to assist with projects, whenever possible, demonstrating his desire to be a hospital team player.

Memorial Hospital & Hancock County Senior Services Employee of the Month

April 2015 Employee of the Month Pam Schmitz
Pam is great with customer service skills. She is a team player. She assists with training of new employees. Pam is always willing to work in other areas even if it means traveling extra miles. Pam goes above and beyond in supporting IRCCO her efforts make a huge impact. Pam always goes out of her way to make a patient feel good. Pam is a great model of our standards of behavior.

Memorial Hospital & Hancock County Senior Services Employee of the Month

May 2015 Employee of the Month Tracy Stambaugh
“Yes, we can do that.” Tracy’s Motto. Tracy Stambaugh has the most amazing self-confidence and “can do” attitude. I am very pleased with the example she sets for staff in attendance and commitment to the facility. So many times she has said, “We can try that. If it doesn’t work, we will know differently the next time”. Her leadership skills have improved beyond my expectations. She is a firm yet fair with the staff. I believe they respect her and follow her willingly into any project that comes up. This last week I was present when she referred to the staff as “Super Women” in getting things pulled together for the volunteer luncheon. It is this kind of attitude that makes me believe she is an excellent choice to lead the department. Tracy is so dependable and has changed her own plans to work with other employees so they can enjoy a special family event. She has accepted additional responsibilities within the department and done very well in controlling food costs through judicious use of supplies and ordering. Her verbal communication skills are very good, giving clear and concise directions to staff, not only during their orientation and training but after when new situations may come up. I have never questioned her decisions in my absence. She is thoughtful and has handled every situation just as I would have if not better. She is an excellent example of what an employee of the month should be.

Memorial Hospital & Hancock County Senior Services Employee of the Month

June 2015 Employee of the Month Mark Kennedy
“Above and Beyond” is exactly the way I would describe this nominee. I have been fortunate to work with Mark and personally witness his dedication to our health system and clinic. We are instructed upon hire that we should strive to work “as a team”. I can say without hesitation that his ability to work independently and as a team player is always geared to make things happen! When he works at Nauvoo as a fill in nurse on many occasions, he has offered, after the runner has picked up labs, to allow other labs to be drawn if patients need and offers to take them to our hospital lab without pay. There are numerous ways he has assisted at the Nauvoo clinic as we are building the patient base, to help in any way, even if just making a phone call to do what it takes to help! Mark also gets involved and volunteers in many outside events, such as parades, focus on the farmer, senior health & fitness day, and he volunteers to help at the Nauvoo senior center. Mark is also on the Nauvoo fire department.

Memorial Hospital & Hancock County Senior Services Employee of the Month

October 2014 Employee of the Month Julie Covert
Julie never says NO! She is always willing to work extra hours and trade shifts with co-workers. She brings in her farm animals to share with our community on her personal time. Julie is a goal oriented person who is not afraid to use leadership skills. She has set goals for herself to further her advancement and make her more valuable to our team. Julie is an ELEVEN on the 1-10 scale! WE are blessed to have her on our team!!

Memorial Hospital & Hancock County Senior Services Employee of the Month

November 2014 Employee of the Month Anna Frakes
Nestled in our nursing department of Memorial Hospital, Anna Frakes is one of our man y nurses that stands out as a positive role model, key player and team mate. Day in and day out she comes to work with a smile on her face, positive caring attitude and a drive to care for others. When our schedules require flexibility with our ever-changing census, she is very willing to make changes and is dependable. Anna has blossomed as a nurse within our healthcare system as she has gained experience by working inpatient and ER, attended the SOAR’s RN training, which was a yearlong commitment, and is currently going back to school to obtain another degree. She has also assisted in abstracting quality data for our dashboards and to meet our requirements for phase 2 MBQIP. We are truly blessed to have her work here.

Memorial Hospital & Hancock County Senior Services Employee of the Month

September 2014 Employee of the Month Teresa Bertram
Teresa demonstrates all of the equalities of the Standards of Behaviors. She goes above and beyond for each and every one of her patients. She truly cares about them and their overall health and well-being. She love to joke with them and make them laugh – healing by laughter they say! Teresa is a great listener (which many are not nowadays) to not just her patients but their families, her co-workers, and physicians office staff members. Many have boasted how much they like working with her. Teresa has also been listed personally in patient satisfaction surveys as being an excellent follow-through on patient care to make sure that their health care needs are met; she keep the physicians and their staff well informed and ties together all of the pieces of the health care system for the patient from not just the primary care physician, but all of the specialists that the patients may be seeing so it is not so confusing to the patient and their families during an already stressful time. Teresa is also willing to do blood pressure clinics and doing presentations (even at the last minute). Teresa puts herself out there even in new and unsure situations. She is eager to learn and grow as an RN and home health care nurse. She promotes our agency and association with Memorial Hospital in a professional manner and has made suggestions for improvement when and where needed.